Legal

Subprocessors

Last updated:

Lettermint B.V. uses certain third-party subprocessors to assist in providing our services. A subprocessor is a third-party data processor who has access to personal data of our customers or their end-users in order to provide services to Lettermint.

This page provides important information about the identity, location, and role of each subprocessor we use. We will update this page from time to time to reflect changes in our subprocessors.

Current Subprocessors

SubprocessorPurposeEmail Data*Processing LocationPrivacy Policy
Stripe, Inc.Payment processingNoUnited States, with global infrastructurePrivacy Policy
Exact Group B.V.Invoicing and financial administrationNoEuropean UnionPrivacy Policy
PostHog, Inc.Analytics and product usage trackingNoEuropean UnionPrivacy Policy
Salesforce, Inc. (Slack)Internal communicationsNoUnited States, with global infrastructurePrivacy Policy
Migadu-Mail GmbH (Migadu Mail)Internal team emailNoEuropean UnionPrivacy Policy
OVH SAS (OVHcloud)Cloud infrastructure and hostingYesEuropean UnionPrivacy Policy
Mintlify, Inc.Documentation hostingNoUnited StatesPrivacy Policy
Mistral AISupportNoEuropean UnionPrivacy Policy

*Email Data indicates whether email content sent through Lettermint is processed by this subprocessor to deliver our services. All email data is encrypted at rest.

International Data Transfers

For any transfers of data outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place through:

  1. Adequacy decisions (where the European Commission has determined that a third country ensures an adequate level of protection)
  2. Standard Contractual Clauses (SCCs) approved by the European Commission
  3. Binding Corporate Rules (BCRs) where applicable
  4. Additional technical and organizational measures to ensure the protection of personal data

Updates to Subprocessors

We may update our list of subprocessors from time to time. We will notify customers of any new subprocessors according to the terms of our Data Processing Agreement.

If you have questions or concerns about any of our subprocessors, please contact us at legal@lettermint.co.

Objecting to Subprocessors

If you are a customer of Lettermint and wish to object to a new subprocessor, please contact us promptly at legal@lettermint.co. If you do not object within 30 days of us providing notice of a new subprocessor, you will be deemed to have accepted the new subprocessor.

If we determine that your objection is reasonable, we will work with you to find a mutually acceptable resolution. If we cannot reach a resolution, you may terminate your agreement with us in accordance with the terms of your contract.